Terms of use

Last updated 9 October 2026.

These terms apply when you use www.rentersexpert.co.uk. The site is run by Karol Slusarczyk, a sole trader trading as RentersExpert (contact: support@benefitsexpert.co.uk). By using the site you accept these terms.

1. Guidance only, not legal advice

Everything on this site, including the checker and its results, is general information about the law in England. It is not legal advice about your situation and it does not create a solicitor and client relationship. We are not solicitors and we are not regulated by the Solicitors Regulation Authority.

The checker and the Rent Challenge Pack apply fixed rules to the answers you give. Its result is only as accurate as those answers, and it cannot see your notice, your tenancy agreement or other facts that may matter. Before you rely on a result, especially before treating a notice as invalid, get advice from Shelter, Citizens Advice or a law centre.

2. We do not act for you

We do not fill in, sign, submit or file any form for you, we do not contact the tribunal or your landlord on your behalf, we do not pay fees for you and we cannot represent you. Any application to the tribunal is made by you, in your own name.

3. England only

The site covers private assured tenancies in England. It does not cover Wales, Scotland or Northern Ireland. It does not cover housing association or council tenancies either.

4. Accuracy and changes in the law

We check the rules against legislation.gov.uk and GOV.UK and show the date of the last check. The law, the forms and the fees change. The government has announced that decisions on rent challenges will move to HMRC's Valuation Office at a date not yet set. Always check the current position on GOV.UK before you act.

5. Our responsibility to you

We provide the site, including the Rent Challenge Pack, with reasonable care, but we do not guarantee that it is complete, error-free or always available. We are not responsible for decisions you make based on general information on the site, or for any loss that was not foreseeable. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, these terms do not affect your statutory rights.

6. Using the site

Please do not misuse the site: for example, do not try to break its security, overload it, use its forms to send spam or copy it in bulk by automated means.

7. Links to other sites

We link to legislation.gov.uk, GOV.UK, advice charities and other sites so you can check sources. We are not responsible for their content.

8. The Rent Challenge Pack

What it is. The Rent Challenge Pack costs £34.99, paid once through Stripe. After payment you answer questions about your notice, your tenancy, your home and similar rents. The pack then shows, on screen and as two PDF files you can download or email to yourself: your answers for the MR1 form in the form's order, made from what you told us by fixed rules, your covering letters and a guide with your dates. It is general guidance arranged around your own facts. It is not legal advice and nobody at RentersExpert reads or checks your answers or your case.

You act for yourself. You check every answer, change anything that is not right, fill in, sign and send your own application and pay the tribunal fee or ask for help with fees. You are responsible for what you send. We do not file, send or sign anything and we do not contact the tribunal or your landlord.

Your order link works for 14 days after payment. During that time you can change your answers and make a new pack as often as you need. We do not keep your answers or your pack, so keep the PDFs you download or email to yourself. If your link has expired and you need it again, reply to your order email.

Who it is for. Private tenants in England challenging a rent increase notice served on or after 1 May 2026. The free checker tells you whether your situation fits before you buy.

Cancelling. The pack is digital content supplied straight away. When you buy it you ask us to supply it at once and you agree that, once it is delivered, you lose your 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your other rights: if the pack is faulty or not as described, email us and we will put it right or give you a refund, as the Consumer Rights Act 2015 provides.

Changes in the law. The pack follows the MR1 form (version 08.26) and the rules as we last checked them (the date is in your pack). If the form, the fee or the process changes, for example when decisions move to HMRC's Valuation Office, check GOV.UK before you send.

9. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.